Privacy Policy

This Privacy Policy applies to:

• Students using the Platform
• Parents or legal guardians purchasing subscriptions for students
• Visitors to our website

Tahsili Expert provides educational content and subscription-based digital services. We do not operate as a marketplace, do not provide live group classes, and do not facilitate teacher–student marketplaces.

We collect only the information necessary to operate our Platform effectively and securely.

A. Information You Provide Directly

When you register, subscribe, or contact us, we may collect:

• Full name
• Email address
• Phone number (optional)
• Account login credentials
• Billing information (processed securely via third-party payment providers)
• Support communications (emails, messages, queries)

Important: We do not store your credit or debit card numbers on our servers.

B. Information Collected Automatically

When you use the Platform, we may automatically collect:

• IP address
• Device type and browser information
• Login timestamps and session activity
• Pages accessed and content usage (for platform security and improvement)

This data is used for security, performance monitoring, and service improvement only.

C. Information We Do NOT Collect

Tahsili Expert does not intentionally collect:

• Sensitive personal data (health, disability, religion, ethnicity, political views)
• Biometric data
• Criminal background information
• Advertising profiles or behavioral marketing data
• Location tracking beyond general country/city inference from IP address

Tahsili Expert serves students, many of whom may be under the age of 18.

• Accounts for minors must be created or approved by a parent or legal guardian.
• Parents are responsible for supervising the minor's use of the Platform.
• We do not knowingly collect personal data from children without parental involvement.

We do not provide live video classes, record students, or enable public communication features.

We use the collected information to:

• Create and manage user accounts
• Provide access to subscribed educational content
• Process payments and manage subscriptions
• Communicate important service updates and support responses
• Improve platform security, stability, and user experience
• Comply with legal and regulatory obligations

We do not use personal data for targeted advertising or data resale.

We may send:

• Account-related emails (login, subscription status, payment confirmations)
• Important service updates
• Limited educational or platform-related announcements

You may opt out of non-essential emails at any time. Transactional or security-related communications will still be sent when necessary.

Tahsili Expert may use essential cookies and basic analytics tools to:

• Maintain login sessions
• Ensure platform functionality
• Understand overall usage trends (non-personalized)

We do not use cookies for behavioral advertising or cross-platform tracking. You may adjust cookie settings through your browser preferences.

We do not sell or rent personal data.

We may share limited data only with:

• Trusted service providers (e.g., payment processors, hosting services) strictly for operational purposes
• Legal or regulatory authorities if required by law or valid legal process

All service providers are contractually required to protect user data.

Your information may be stored on secure servers located inside or outside Pakistan, depending on hosting and service providers.

We take reasonable steps to ensure that personal data is protected in accordance with this Privacy Policy, regardless of storage location.

We implement reasonable administrative, technical, and organizational safeguards to protect personal data against:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

However, no online platform can guarantee absolute security. Users are responsible for safeguarding their login credentials.

We retain personal data only for as long as:

• Your account is active, or
• Required to provide services, comply with legal obligations, or resolve disputes

Upon account closure, data is deleted or anonymized within a reasonable period unless retention is legally required.

You may:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your account and associated data (subject to legal obligations)

Requests can be made by contacting us at the email listed below.

The Platform may contain links to third-party websites or tools.

We are not responsible for the privacy practices of external sites. Users are encouraged to review third-party privacy policies independently.

We may update this Privacy Policy periodically.

The "Last Updated" date will reflect any changes. Continued use of the Platform after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@tahsiliexpert.com