Refund Policy

Tahsili Expert provides digital educational content through timed subscription packages. Access to content is typically granted immediately upon successful payment.

Due to the digital nature of our services, traditional return or exchange mechanisms do not apply.

Refunds are not guaranteed and are generally not provided once:

• access to a subscription has been granted, or
• any portion of the subscribed content has been accessed.

This policy exists to protect the integrity of our digital content and subscription system.

A refund may be considered only under the following limited circumstances:

• A verified technical failure on Tahsili Expert's side that prevents access to the Platform or subscribed content; and
• The issue cannot be resolved within a reasonable timeframe after being reported to our support team.

Refund eligibility is determined solely by Tahsili Expert after review.

Refunds will not be issued for:

• change of mind after purchase
• lack of usage or insufficient time spent on the Platform
• dissatisfaction with exam results or academic performance
• misunderstanding of subscription features when those features were clearly described at purchase
• failure to cancel a subscription before renewal
• access suspension or termination due to violation of our Terms & Conditions

Users may cancel a subscription at any time using the cancellation method provided on the Platform or by contacting support.

• Cancellation prevents future renewals.
• Cancellation does not trigger a refund for the current billing period.
• Access typically remains available until the end of the active subscription period, unless otherwise stated.

Subscriptions may renew automatically unless cancelled prior to the renewal date.

It is the user's responsibility to manage subscription settings and ensure timely cancellation if renewal is not desired.

Failure to cancel before renewal does not constitute grounds for a refund.

If you believe a billing error has occurred, you must contact Tahsili Expert support before initiating a chargeback or payment dispute.

Initiating a chargeback without first contacting support may result in:

• temporary suspension of account access during investigation, and
• submission of relevant account records (e.g., login history, access logs, payment confirmations) to the payment processor.

Chargebacks related to authorized transactions or accessed subscriptions may be disputed by Tahsili Expert.

Subscriptions purchased under promotional pricing, discounts, or special offers are subject to the same Refund Policy unless explicitly stated otherwise at the time of purchase.

Tahsili Expert reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting and will not apply retroactively unless required by law.

For refund-related inquiries or technical support, please contact:

Email: info@tahsiliexpert.com